Top sellers

1-Introduction

We know that it could be possible that you may wish to return a product. This is why we have created our 14 days returns policy.

This policy applies to customers in United Kingdom and the European Union.

This policy does not apply to NON-RETURNABLE items: Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty.

This policy does not affect your statutory rights such as your rights under the Sale of Goods Act 1979 and the Consumer Protection Distance Selling Regulations 2000.


2.Returns

We will refund you (excluding delivery fees) within 14 days of receipt.


3.Returns procedure

If you want to make use of our returns policy you must follow next procedure:

1.- Notification: Notify us by email or by our ‘Contact us’ link that you want to return a product for a refund or a replacement.

2.- Refund/Replacement Form (RRF): Complete the refund/replacement form we will send you and enclose it with the return. Be aware that no item could be processed without previous RRF.

3.- Return: Send us the product in its original package if it is possible or in a similar one, please take care of the product, remember that your are responsible of the product you want to return until it reaches us. We recommend you return your package by Royal Mail or using a delivery service that insures you for the value of the goods as SpanishNaturalSkin is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

Saludable Life 

Flat 4

8 Upper Belgrave Road

BS8 2XH

Bristol

United Kingdom

4.- Inspection and Refund/Replacement: When we receipt the goods they will be inspected and checked. We are unable to offer refunds or replacements on any opened or used goods unless they are faulty.

We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

4.Damaged or wrong product

In the case that you receive a damaged or wrong product,  please contact us immediately by using our ‘Contact us’ link or by clicking her. Damages, defects, missing items or any errors not reported within 14 working days of receipt will not be accepted for return. We will replace your items free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.

Your statutory rights are not affected.


5.Improper returns

When you return a product in contravention of this returns policy and where you do not have any other legal right to return the product:

 ·      we will not refund or exchange the product

·      we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

·      if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

 

6.Cancellations

Under the distance selling regulations, you have the right to cancel your order for full refund within 14 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to SpanishNaturalSkin in their original, unopened and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded. To cancel your order, please, contact our support team by clicking here or using the 'Contact us' link in our website page, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, your order may be dispatched at any time, even before you receive your dispatch confirmation email. If your order has already been processed and dispatched, you will need to return the order to us. To return an order or item, please, read the Returns section. Your statutory rights are not affected.